Hello my love xxx. How are you? My mood is terrible. Today I had a
very difficult day. My love, I have some bad news for you. I don't
think we can meet as planned. All documents are ready, tickets are
paid, but I have one problem. This morning when I woke up I saw two
SMS from the Bank about withdraw cash from my card. In the SMS it was
stated that my bill shot about 1500$. I didn't withdraw the money from
my credit card and thought it was a mistake. I called the Bank right
away. The call center operator told me to come to the main office to
get full information. I immediately went to the Bank. When I came to
the Bank the Bank Manager checked and said that at 03:51 am my card
was used twice in one of the ATMs of my Bank to withdraw money. I said
that at night I slept and could not use my credit card, this is some
mistake! She showed me my account statement on the computer and told
me to go to security to clarify the situation. There was a queue of 8
people in the security office. From conversations standing in a queue
of people, I realized that I am not the only victim that night.
Everyone had a similar situation. Everyone lost money from their card
last night. Everyone was outraged and did not understand what was
happening. I waited my turn for about two hours and went into the
security office. A man from security told me I was a victim of
cybercriminals. He explained that the attackers made duplicate cards
and used them. That the security service looked at the video
surveillance cameras at the ATM used by fraudsters and gave all the
information to the police in order to arrest cyber criminals. I was
told that the Bank understands - I am a victim of a situation. They
know I didn't use my card last night. The Bank's security service said
that I should not worry and the stolen money will be returned to me
and I need to fill out an application for theft of funds. While I was
filling out the papers in the security office I received an SMS about
blocking my Bank account. I was shocked at that moment. I asked why
this was happening to a security officer. In response, I heard that
the account was blocked automatically during the investigation. That
this is done at the request of the police and the laws of the Russian
Federation clearly regulate how the Bank should act in such a
situation. I asked if I could withdraw the remaining $ 8,700 from my
account now through the Bank. A security officer told me that
unfortunately this is not possible at the moment. My account is
completely blocked for financial transactions. I won't be able to use
my Bank account for 30 days. I will not be able to withdraw, transfer,
or make any payment. I am still shocked by this situation. I tried to
explain that I need to fly out of the country soon and I really need
the money. In reply I heard from the security officer "Unfortunately
we can't help you". He said it as if I wasn't a human being to him but
some servant. He showed me the official paper from the police. In this
moment I understood that affected more than 8 people. I didn't even
find my name on the list right away. There were more than 40 people on
the list. I asked how long my account would be blocked. The man from
the security service told me that according to the legislation of the
Russian Federation, the Bank has no right to delay the funds for more
than 30 days. I said I don't have 30 days. And again heard his cold
"unfortunately we can not help You." That phrase is still in my head.
I asked if it made sense to go to the police to have my account
unblocked as soon as possible. A man from the security service told me
that such incidents were earlier and the Bank received an official
paper from the police up to 30 days. He said the only thing you can do
now is wait 30 days. Now I have to wait about 30 days for the Bank to
unlock my account and I can use my money. Unfortunately it is the
policy of the Bank on a warrant from the police. And I can't change
that. Now my Bank account and my credit card is blocked and I cannot
pay the remaining money to the travel Agency. The problem is that you
need to pay the Agency about $ 400 to pick up all my ready documents.
I've already paid for tickets and health insurance. I have some cash,
but it's not enough to pay the balance to a travel Agency. I'm very
upset right now. I'm afraid I won't be able to come to you because of
that I don't have the money to exist. I did a lot for our meeting,
spent a lot of money. I don't know what to do now. I called my friends
to borrow money to pay for the travel Agency, but unfortunately no one
can help me with this because it's the holiday season and everyone has
already planned their expenses. I'm sure it would help if I had the
money. But this situation with the Bank happened at the most
inconvenient time for us. I have already paid for the tickets and will
not be able to refund or reschedule the flight. I don't know who else
to ask for help. My love is xxx, I don't know what to do and I'm
ashamed to talk to you about it. But I have no other way out of this
situation now. My love, I want to ask you. Can you lend me $ 436 to
pay the travel Agency and come to you? I'll give you that money back
when my account is unlocked. I'll send you a picture of my Bank so you
can see for yourself. I have money, but I can't use it for 30 days. My
dear xxx, I do not know how you will respond to my request, but I
hope you will understand me correctly. I'm completely shattered right
now. I really want to fly to you as planned. We dreamed so much and
thought about our first meeting that now my heart is torn apart. I
want to cry at the thought that we won't be together as we wanted. But
most importantly, I'm afraid of losing my plane tickets. I'm sure you
care about me. I hope this meeting is as important to you as it is to
me. P.S. My love, I will wait for your answer and send you my flight
info. Write to me as soon as possible. With love, Your Tatyana.
1.Flight: DP-420
Departure date: 30 Sep.
Departure at 07:35 OVB, arriving at 07:55 VKO

2.Flight: DP-801
Departure date: 30 Sep.
Departure at 17: 15 from VKO, arrival at 18: 50 in BTS

3.Flight: DP-31
Departure date: 30 Sep.
Departure at 21: 30 from BTS, arrival at 23: 25 in XWC

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